Articulate Storyline 360 | Audio not loading in IE 11
Sep 05, 2019
By
It Zobble
Audio & fonts are not loaded in major versions IE 11 in windows 7 when published the course in Articulate Storyline 360 version - 3.27.18822.0 while one of the system which is running on windows 8 has no issues with IE 11.
Please provide any solution to resolve this issue.
3 Replies
Hi Sandesh!
Thank you for sharing that image! I see what you're saying about audio and images not loading in Storyline course.
It sounds like the audio and font files are not saved to your local drive. Let's start with saving the files to your local drive, and publish again.
Let me know if you have any issues!
Hi Lauren, we have a number of clients who access our modules.
A new group of clients joined us on the 9th September - they are on IE 11 windows 7. They can not get audio or video to play and the closed captions are also not working for them. These modules are on our LMS (Totata).
Other clients (using IE) can access the modules without an issue, so not sure what the problem is with this group of client.
Any ideas as to what it might be would be great.
Hi Noel!
Are your clients, who are able to access the modules without an issue, using IE and Windows 10?
Have they tried a different browser such as Firefox or Chrome?
I'm happy to test the file on my end. You can share the file by using the "add attachment" button in this discussion, or you can use this link to share the file privately with our Support Engineers.
This discussion is closed. You can start a new discussion or contact Articulate Support.