Articulate Storyline 360 issue when course run on ipad

Thanks for your post, Reena! 

We've seen folks run into this type of error before, and it seems to be an LMS-specific issue. 

One thing that tends to help is to un-check the "Launch player in new window" box in the Player Properties. 

Let me know if that helps!

Hi,

I have published the course with unlock this option.

Also course is reload again & again in review mode

I'm sorry that wasn't helpful, Reena! 

The next step would be to test your file in another learning management system, like SCORM Cloud. That will help us determine whether the problem lies in the project file or in your LMS.

If you see the same problem happening in SCORM Cloud, send us your file by clicking here, and we'll take a closer look! 

Hi Alyssa,

I have already tested this file on scrom cloud & learning management system.

I have attach the file, please check.

i tell You one thing this course develop in Storyline 2 and save in Storyline 360.

Thanks for sharing your file, Reena!

I uploaded the published output to SCORM Cloud and tested it on my iPad Mini iOS 11.0.2. 

Can you please test this link on your iPad and tell me:

• Do you see the "Error - Unable to acquire LMS API" message?
• Does the course reload again in review mode? If so, can you tell me more about what's happening?

Thanks Alyssa for your response, this is working fine.

Great to hear, thanks Reena. Since it's working correctly in SCORM Cloud, I would share that information with your LMS support team. They'll know best how to tackle LMS-related issues.