Random files of Articulate Storyline has been crashing only on one laptop. All the specs and attempted updates of the laptop are explained in the attached PDF. It has been crashing on slide previews, file previews, and publishing to Review 360.
I hope to hear any recommendations that may resolve this issue.
Hello Leandra and welcome to E-Learning Heroes 😊
Thank you for reaching out and sharing what you are experiencing with your software installation.
From your .pdf file, I can see that you've done quite a bit of troubleshooting, so I recommend working directly with our support team. I've opened a support case on your behalf and shared all the details, so you should be hearing from someone via e-mail soon.
2 Replies
Hello Leandra and welcome to E-Learning Heroes 😊
Thank you for reaching out and sharing what you are experiencing with your software installation.
From your .pdf file, I can see that you've done quite a bit of troubleshooting, so I recommend working directly with our support team. I've opened a support case on your behalf and shared all the details, so you should be hearing from someone via e-mail soon.
Hi Leslie
Thanks, someone has been in contact.
Regards
Leandra
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