I have published the Articulate Storyline 360 course. After passing the embedded test, the final results slide does not start. There are ten questions in the test, and after the last test slide with a question, result slide freezes. I published a course in two players: a Modern and Classic. The resulting slide freezes in both player. It means an error in something else.
Help, please, fix the course. You can find print screen of the errors at the attachment.
If so: With your permission, I'd like to take a look at your .story file to test this theory and nail down the culprit. If that works for you, you can share it publicly here or send it to me privately by using this upload link. I'll let you know what I find and will delete the file after.
I did not encounter a problem with the slide import you mentioned. However, I think that you are right and the problem is in some corrupted elements on the final result slide. I hope you can find a problem, why the course behaves this way.
I checked all my projects. I have found similar problems in all my SL360 courses. I recently changed my computer. On the old laptop, there were no such problems, and everything worked smoothly. This problem arose on a new computer and with all my courses.
I have uploaded the problem course. The test runs directly from the player. Called "Минитест."
Hi there, Mikhail. Thanks for giving the import steps a shot!
I've got your file, and I just sent you a reply in the case. Check your inbox for a message from support@articulate.com – we'll help you get to the bottom of this oddity! 🙂
Wilbert Mariano, a Customer Support Engineer, wrote to me that you released an update that would help me solve the problem. The problem turned out to be more serious than I had thought before. An error is caused by a Reset trigger, because of which the course freezes and the SL constantly shows an error.
However, I cannot download your update. The entire 360 package has been updated, except the Articulate Storyline. I deleted the program as I had thought that the program deletion would help me. However, I still get a download failed error. So I am not able to download SL.
Could you, please, help me to install updated SL. As now I don't have SL at all, and I can't work anymore with course projects.
Today I tried to reinstall the entire Articulate 360 package according to the instructions that Wilbert sent me. However, without any results. Also, now I can not install even Peek. The same error appears: Download failed.
I am waiting for new instructions from Wilbert. Maybe you have another source where I can download the programs?
I still have an error with a reset trigger. The slide freezes and nothing else happens when I use the reset trigger. The new SL update didn't help. The problem is not solved. Please help.
I see Wilbert just responded to your question within your case. Let's keep the conversation going in your case to be sure we are all on the same page. I am also following along with your emails from Wilbert.
9 Replies
Privyet, Mikhail. Happy to help!
Hm, that behavior typically happens when there's a corrupt element in the slide. Do you run into the same issue when importing the slides into a new project file?
If so: With your permission, I'd like to take a look at your .story file to test this theory and nail down the culprit. If that works for you, you can share it publicly here or send it to me privately by using this upload link. I'll let you know what I find and will delete the file after.
Looking forward to digging deeper!
Hi, Katie.
Thanks so much for your feedback and help.
I did not encounter a problem with the slide import you mentioned. However, I think that you are right and the problem is in some corrupted elements on the final result slide. I hope you can find a problem, why the course behaves this way.
I checked all my projects. I have found similar problems in all my SL360 courses.
I recently changed my computer. On the old laptop, there were no such problems, and everything worked smoothly. This problem arose on a new computer and with all my courses.
I have uploaded the problem course. The test runs directly from the player. Called "Минитест."
I hope for your help. Thank you in advance.
Hi there, Mikhail. Thanks for giving the import steps a shot!
I've got your file, and I just sent you a reply in the case. Check your inbox for a message from support@articulate.com – we'll help you get to the bottom of this oddity! 🙂
Good day, Katie.
Wilbert Mariano, a Customer Support Engineer, wrote to me that you released an update that would help me solve the problem. The problem turned out to be more serious than I had thought before. An error is caused by a Reset trigger, because of which the course freezes and the SL constantly shows an error.
However, I cannot download your update. The entire 360 package has been updated, except the Articulate Storyline. I deleted the program as I had thought that the program deletion would help me. However, I still get a download failed error. So I am not able to download SL.
Could you, please, help me to install updated SL. As now I don't have SL at all, and I can't work anymore with course projects.
Hope for your prompt reply and help.
Oh no, Mikhail! Sorry you're having trouble installing the latest update.
Wilbert recently sent you steps to remove all Articulate 360 files and registry keys from your computer, so you can start completely fresh.
Let me know if you have any questions about the steps he sent you!
Good day, Alyssa.
Today I tried to reinstall the entire Articulate 360 package according to the instructions that Wilbert sent me. However, without any results. Also, now I can not install even Peek. The same error appears: Download failed.
I am waiting for new instructions from Wilbert. Maybe you have another source where I can download the programs?
I hope for your help. Thanks in advance.
Hi Mikhil,
I see that Wilbert shared the silent installer files with you. Let us know if you run into any roadblocks with that process!
Hi, Alyssa.
I still have an error with a reset trigger. The slide freezes and nothing else happens when I use the reset trigger. The new SL update didn't help. The problem is not solved.
Please help.
HI Mikhail!
I see Wilbert just responded to your question within your case. Let's keep the conversation going in your case to be sure we are all on the same page. I am also following along with your emails from Wilbert.
This discussion is closed. You can start a new discussion or contact Articulate Support.