Articulate Storyline crashes adding new slide from template

Hi Sharrilyn,

I'd first want to confirm that you're working with a local .story file and a local .storytemplate and following these guidelines:

• Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
• Avoid using special characters, accents orsymbols in your file names.

If it's happening within all your Storylines files, and not just one - I'd suggest to conduct the repair of Storyline as detailed here. 

HELP!!!

My harddrive crashed on Friday and I have no access to my training programs. My company's  IT has been trying for 3 days to get my documents off the hard drive with no success.

Is it possible to pull them from articulate-online.com so I can update them?

I am open to any suggestions.  Thank you!!!

Hi Tami and welcome to Heroes! 

I'm so sorry to hear about your hard drive - but unfortunately the courses that are loaded into Articulate Online are the published output and not the original .story files which I suspect are what you'd like to find from your hard drive. I hope your IT team is able to continue to work on your hard drive and find the files. 

Ashley,

Repairig the program worked.

Thanks,

Sharrilyn

Awesome Sharrilyn - thanks for the update!