Articulate Storyline - deactivated and won't accept my serial #

I've been using Articulate Storyline for several months now and all of a sudden tonight I received a message stating my free trial is over.  When I tried to activate with my serial number, the software won't accept it.

I'm including snapshots of the issue in Powerpoint. 


5 Replies
Ashley Terwilliger-Pollard

Hi Maggie,

I saw that error before after I upgraded my system to Windows 8.1 - and you'll see it's detailed here as well.   Even if you did  not conduct that upgrade, it may be worth running through the following steps:

  • Close Storyline. 
  • Go to the Start menu, and search for Storyline.
  • Right-click Articulate Storyline and select Run as administrator
  • You may be prompted by User Account Control with the following message: "Do you want to allow the following program to make changes to this computer?" Program name: Articulate Storyline. Click Yes
  • Storyline will launch and prompt you to activate your software
  • Please let us know if you're still experiencing difficulty activating.