Since Friday, on most of my Storyline Projects, I'm not able to access to the Media Library because I have the window "Error Report" which displays on my screen. I have done nothing in particular, everything was working fine few hours before ...
I've tried to update Storyline and I've also reinstalled it but nothing change. This message doesn't close Storyline, It just make unreachable the Media Library.
I'm happy to help! It sounds like there is something in your file preventing the media library from opening. Do you get the same error message when preview or publishing the course?
With your permission, I'd like to take a look at the file. Would you mind uploading it to me privately? I'll take a look and reply with my findings as soon as possible.
I'm happy to help you resolve that error. A few key questions with tactics:
Is this happening with any file? If yes, a fresh installation of Storyline 360 should help. Here's how.
If the error remains/happens with a specific file, are you comfortable with sharing your .story project? You can use this private upload link. We'll review it and let you know the next step!
8 Replies
Hi!
I'm happy to help! It sounds like there is something in your file preventing the media library from opening. Do you get the same error message when preview or publishing the course?
With your permission, I'd like to take a look at the file. Would you mind uploading it to me privately? I'll take a look and reply with my findings as soon as possible.
I'm have the same problem when creating a trigger to change a variable when the user click submit. What suggestions do you have?
Hi there, Karel!
I'm happy to help you resolve that error. A few key questions with tactics:
Hi,
Sorry for the delay. I sent you via the private upload link a sample of storyline project where this issue occurs.
Thanks you in advance,
Thank you Emmanuel! I've looked at the project and replied in your support case.
Hi@Katie,
Renato Tecson has opened a ticket and is working with me directly. Thank you so much. I don't want you guys duplicating efforts.
Hi,
I'm sorry, I've received nothing :-/
Maybe my mail address was wrong, could you send me again your answer at e.claude@ingenium-elearning.com ? Thanks you !
Thanks, Emmanuel. It does look like we had a variance of that email, so I've forwarded Lauren's response to the email you just shared.
Please keep in mind that this is a public forum and you can edit your response and remove that email if needed.