"Articulate Storyline Error Report" when clicking on Media Library



Since Friday, on most of my Storyline Projects, I'm not able to access to the Media Library because I have the window "Error Report" which displays on my screen. I have done nothing in particular, everything was working fine few hours before ...


I've tried to update Storyline and I've also reinstalled it but nothing change. This message doesn't close Storyline, It just make unreachable the Media Library.


Do you have an idea to help me please ?

In advance, thanks you,


8 Replies
Lauren Connelly


I'm happy to help! It sounds like there is something in your file preventing the media library from opening. Do you get the same error message when preview or publishing the course?

With your permission, I'd like to take a look at the file. Would you mind uploading it to me privately? I'll take a look and reply with my findings as soon as possible. 

Katie Riggio

Hi there, Karel!

I'm happy to help you resolve that error. A few key questions with tactics:

  • Is this happening with any file? If yes, a fresh installation of Storyline 360 should help. Here's how.
  • If the error remains/happens with a specific file, are you comfortable with sharing your .story project? You can use this private upload link. We'll review it and let you know the next step!