Articulate Storyline Error Report when trying to duplicate slide layer

Jan 20, 2017

Hi,

Recently, I keep getting a notification that something has gone wrong with storyline and it might have to close. Previously, the notification occurred when I tried to publish a project, but now it is occurring every time I try to duplicate a slide layer. So far, the programme has never closed - but I'm not able to duplicate any slides.

I've attached a screenshot of the message that pops up.

Storyline_Error.docx

8 Replies

Wendy Farmer
Hero

7 years ago01/20/17 at 2:30 pm (UTC)

Hi Hannah

very frustrating when that happens.

Are you working with SL on your local drive? Issues like this sometimes occur if you are working from a network, external or usb drive.

If you're working locally, you might need to try a repair of SL

Good luck!

Alyssa Gomez
Staff

7 years ago01/20/17 at 2:42 pm (UTC)

Hi Hannah!

In addition to what Wendy recommended, I'd also suggest importing the project into a new Storyline file, as that can often fix this kind of behavior. I also wanted to share these tips for managing project files to help you avoid unexpected behavior in the future. :)

Hannah Graham
Author

7 years ago01/20/17 at 3:02 pm (UTC)

Thank you both for your prompt reply!

I am already working on my local drive Wendy, so I tried Alyssa's recommendations. Tried to import and that didn't work and I checked out the tips. I then tried the repair and uninstalled and reinstalled the programme...but it still hasn't worked.

Any other suggestions?!

Thanks

7 years ago01/20/17 at 3:14 pm (UTC)

Hi Hannah

I'm happy to test your file if you like. Just upload using the grey 'add attachment' button and let me know what slide it is you are working on and which layer you are trying to duplicate.