Articulate Storyline - Extra Gray Window Dec 07, 2017 By Patrick Lambe Version: Articulate Storyline 2 OS: Windows 10 I'm having a weird thing happen in Storyline that I've never had happen before. When I open my project, I'm now getting an extra light gray window. I can resize it, but I can't move it. I attached a screen shot. How do I fixed this? Thanks, PJL AS2_extra-gray-window.png
Alyssa Gomez Staff over 6 years ago12/08/17 at 3:29 pm (UTC) Hi P L -- that's really odd! I can't say I've seen that happen before, but a fresh install of Storyline 2 should do the trick. Follow the steps in this guide, and let me know if the mysterious gray window disappears. I'll be standing by!
Patrick Lambe Author over 6 years ago12/13/17 at 7:56 pm (UTC) Hi Alyssa, thanks for the reply! Rebooting at first didn't eliminate the problem. But it now has mysterisouly gone away -- I don't see it there when I open the project. I'll re-post if it occurs again, but I'm good for now! Thanks again, Pat
Alyssa Gomez Staff over 6 years ago12/13/17 at 8:35 pm (UTC) Happy to hear it, Pat! Thanks for the update. :)
3 Replies
Hi P L -- that's really odd! I can't say I've seen that happen before, but a fresh install of Storyline 2 should do the trick.
Follow the steps in this guide, and let me know if the mysterious gray window disappears. I'll be standing by!
Hi Alyssa, thanks for the reply! Rebooting at first didn't eliminate the problem. But it now has mysterisouly gone away -- I don't see it there when I open the project.
I'll re-post if it occurs again, but I'm good for now!
Thanks again,
Pat
Happy to hear it, Pat! Thanks for the update. :)
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