Articulate Storyline has encountered a problem... again...

Hmmm…I'm sure we all understand your frustration, but it might be best to ask Articulate's support team for help, rather than posting your request for help as a complaint here in the forum?  That would seem the most appropriate resolution path for a technical glitch like this.  Based on your error report, it looks like you're trying to run Storyline on Windows NT.  According to Articulate, Windows NT is not a supported platform for the software, so that could be the problem right there.

Their list of supported platforms is: 

Microsoft Windows XP SP3 or later (32-bit or 64-bit), Windows 2003, Windows Vista (32-bit or 64-bit), Windows 7 (32-bit or 64-bit), Windows 8 (32-bit or 64-bit), or Mac OS X 10.6.8 or later with Parallels Desktop 7 or later for Mac or VMware Fusion 4 or later for Mac.

I found this info on their Tech Specs page for prospective buyers: https://www.articulate.com/products/storyline-tech-specs.php 

Hope this helps!  But I'd still suggest talking to tech support directly for guidance.

Hi Jesse,

As Andrew mentioned it may be best to take a look at this through a Support case, so that we can look at the error logs and such. If you'd like to pull them as described here you'll be able to use the link in that article to share with our team.   If you're able to submit them and would like to share the case number with us here, I'll be able to update the thread for anyone else following along. 

Thanks Andrew for sharing the link - and it gave me an error message, so I'm just relinking to the system requirements here. 

I'm actually running Storyline on Windows XP. Why is it recognizing my system as NT?

Hi Jesse,

Did you already conduct the repair steps mentioned in the article I shared and then pull the error logs? Please let us know if you're able to share the error report so that we can look into the set up and crashing issues you're experiencing.