Articulate Storyline - Installshield Wizard error - please help

Hi there, a client of  mine is trying to install a free trial of Storyline, and they are getting the following error:

Articulate Storyline - InstallShield Wizard

 "It appears you have Microsoft Internet Explorer running.  Please close any open Microsoft Internet Explorer windows and click Retry."

They do not use IE but rather Chrome - any suggestions ?

Pic below for reference:

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