I'm having the same issues as well. Please let me know if there is anything we can do about this
Update: I reverted back the old version of storyline to the September update and everything is working now. I heard that articulate is trying to fix this issue.
Our team is investigating similar issues, so I'll open up cases for you all so that our team can work with you to pull some diagnostic logs. This issue isn't widespread yet, so having that info will help our team determine what's happening.
Debra, I saw you already had a case so I made a comment for Renson regarding those logs, so he'll be in touch!
I looked into all the cases for the folks in this earlier discussion and sadly we didn't hear back from them!
Hopefully, that's because of the suggestion to work with their IT team to enable the network endpoints and ports listed here worked! Do let us know if you're still having trouble after that, and then I'd invite you to connect with our Support Team so they can pull diagnostic logs.
6 Replies
Hi Jacqueline
I just tested and I can download content library assets.
Hi Jacqueline,
What did you do to get the content to show? I'm having the same issue with everything showing up as exclamation marks or x's.
I'm having the same issues as well. Please let me know if there is anything we can do about this
Update: I reverted back the old version of storyline to the September update and everything is working now. I heard that articulate is trying to fix this issue.
Hi Justine, Debra, Jacqueline,
Our team is investigating similar issues, so I'll open up cases for you all so that our team can work with you to pull some diagnostic logs. This issue isn't widespread yet, so having that info will help our team determine what's happening.
Debra, I saw you already had a case so I made a comment for Renson regarding those logs, so he'll be in touch!
Hello, any update on this?
I can't see any of the illustrations or photos. But the videos, icons and characters load without any issue.
thanks! :)
Hi Melanie,
I looked into all the cases for the folks in this earlier discussion and sadly we didn't hear back from them!
Hopefully, that's because of the suggestion to work with their IT team to enable the network endpoints and ports listed here worked! Do let us know if you're still having trouble after that, and then I'd invite you to connect with our Support Team so they can pull diagnostic logs.