articulate storyline preview

Hi Marwa

are you using the latest SL2 update 7 and latest version of Flash? Also are you working from your local drive and not from a USB, network or external drive as that can cause issues.

Hi Wendy 

thanks for your concern, I'm working from my local drive. It was working good but suddenly this problem happened 

Try saving your story file with another name - if that doesn't work...you might need to repair storyline - see this link

ok . I'll try

still have the problem

Do you want to upload your .story file - just use the Add Attachment button at the bottom of the post and I'll see if I can preview it.

Hi Marwa, 

I know that you mentioned going through the repair, and I also wanted to check if you went through the more indepth repair here. If so, and Storyline is still presenting that crash message you'll want to reach out to our Support Engineers and they can work with you to pull the crash/error logs as detailed here. 

Hi Ashley

I solved the problem

thank you 

Wendy I solved the problem < I really appreciate your concern 

Glad to hear it Marwa! 

Did the solution that Ashley shared assist or was it something else that you could perhaps share with the community?