I am in a fix. I am trying to convert text to speech. But everytime I click the button, Storyline displays a message 'You are offline. Please connect to the internet and try again.' I am online. I also have Rise open on Chrome. Please help.
As that message indicates that Storyline can't connect to a piece of the Articulate 360 setup. If you're still stuck, I'd ask you to reach out to our Support Team next. They'll be in the best position to dig deeper into your computer settings and anything else causing the error.
You can use Articulate 360 tools like Storyline 360, Studio 360, Replay 360, and Peek 360 offline. offline, but certain features will need an active internet connection like Text to Speech, Content Library, etc.
If you're offline longer than 99 consecutive days, the apps will stop working, as we won't be able to validate the subscription. To re-enable them, simply connect to the internet and sign into Articulate 360.
Ok - this drives me a little bonkers! I'm online (according to chrome and the Articulate website) and the Content Library reads "You are offline. Please connect to the internet and try again." I resolve this by rebooting my computer, but --- come on! There has got to be a better way! My computer takes so long to boot up (I know, not your issue) but when the Articulate Internet site shows me logged in ... ok I'm ranting. Any suggestions other than rebooting?
Sorry to hear you’re running into this! It sounds like your web browser confirms you’re online, but as soon as you’re in Storyline, you come across offline notifications?
I’d recommend taking a look at the article Ashley mentioned above regarding your network endpoints and contacting your IT. If you hit a wall, feel free to reach out to our support engineers here. They’re available 24/7 to assist!
I too am having the same issue in Rise 360. I am being told I am offline, however if I try to go to Storyline or another feature, I am able to get right in. Network endpoints are all fine. Any other ideas?
We had a Rise 360 outage earlier today - and it sounds like you got caught in that issue! Sorry for the delay, but it's fixed up now and you can always follow along with our Articulate Status page and subscribe to updates there!
If you're seeing an offline message while trying to access tools like Text to Speech, I'd start by enabling the network endpoints and ports listed here. If you're on a computer at home, is your company in charge of the VPN settings? If so, they can help you work through those endpoints.
I cannot login to Articulate 360 storyline. It tells me to login so I entered my address and password. First it told me I was offline although I had connection to the internet. So I closed the software and reopened it, to try again. Now this time login screen shows but there is no input field for email address and password. Please help.
I am experiencing the same text-to-speech issue that began this thread, and I have tried the suggestions offered by all of you. I am in the office hooked directly to the network, and I am logged in to Articulate 360 desktop app. This is a first for me. I will contact support, however I thought it may be helpful to post this in order to document it for others.
Hi, I am also experiencing this problem. I believe it is related to the recent update (Dec 15, 2020)? I can not open text to speech. It says that I am offline.
19 Replies
Hi Diana,
I'd start by checking that you've enabled the network endpoints and ports listed here.
As that message indicates that Storyline can't connect to a piece of the Articulate 360 setup. If you're still stuck, I'd ask you to reach out to our Support Team next. They'll be in the best position to dig deeper into your computer settings and anything else causing the error.
Articulate 360 can access offline?
Hi Rosemarie,
You can use Articulate 360 tools like Storyline 360, Studio 360, Replay 360, and Peek 360 offline. offline, but certain features will need an active internet connection like Text to Speech, Content Library, etc.
If you're offline longer than 99 consecutive days, the apps will stop working, as we won't be able to validate the subscription. To re-enable them, simply connect to the internet and sign into Articulate 360.
Let me know if you need anything else!
Ok - this drives me a little bonkers! I'm online (according to chrome and the Articulate website) and the Content Library reads "You are offline. Please connect to the internet and try again." I resolve this by rebooting my computer, but --- come on! There has got to be a better way! My computer takes so long to boot up (I know, not your issue) but when the Articulate Internet site shows me logged in ... ok I'm ranting. Any suggestions other than rebooting?
Hi Lynn,
Sorry to hear you’re running into this! It sounds like your web browser confirms you’re online, but as soon as you’re in Storyline, you come across offline notifications?
I’d recommend taking a look at the article Ashley mentioned above regarding your network endpoints and contacting your IT. If you hit a wall, feel free to reach out to our support engineers here. They’re available 24/7 to assist!
I too am having the same issue in Rise 360. I am being told I am offline, however if I try to go to Storyline or another feature, I am able to get right in. Network endpoints are all fine. Any other ideas?
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Hi Leana and Suzanne,
We had a Rise 360 outage earlier today - and it sounds like you got caught in that issue! Sorry for the delay, but it's fixed up now and you can always follow along with our Articulate Status page and subscribe to updates there!
That is great news and I'm back up!
Glad to hear it, Suzanne! You may want to subscribe to that page so you can always stay up to date with any planned or unexpected outages.
Hello,
I'm facing the same problem, when trying a text-to-speech. Very often (not every time) when working at home via VPN.
Hi Heinz,
If you're seeing an offline message while trying to access tools like Text to Speech, I'd start by enabling the network endpoints and ports listed here. If you're on a computer at home, is your company in charge of the VPN settings? If so, they can help you work through those endpoints.
Let us know if you need anything else!
Hello,
I cannot login to Articulate 360 storyline. It tells me to login so I entered my address and password. First it told me I was offline although I had connection to the internet. So I closed the software and reopened it, to try again. Now this time login screen shows but there is no input field for email address and password. Please help.
Hi there, Noriko!
I'm sorry to hear about the blank login screen. Let's get that fixed!
If that doesn't help, use this link to connect with our Support team for speedy help!
I am experiencing the same text-to-speech issue that began this thread, and I have tried the suggestions offered by all of you. I am in the office hooked directly to the network, and I am logged in to Articulate 360 desktop app. This is a first for me. I will contact support, however I thought it may be helpful to post this in order to document it for others.
Hi, I am also experiencing this problem. I believe it is related to the recent update (Dec 15, 2020)? I can not open text to speech. It says that I am offline.
Same problem here.
Hi Jerry, James, and Janean!
We're aware of the issue with our Text-to-Speech tool and are actively working on it. I'm sorry if this is slowing you down!
While I don't currently have an ETA on a fix, you can subscribe on our status page to be notified when it's ready to go.
ARTICULATE STATUS
Thank you Ren. I just seen the update.
Thanks. I've subscribed.