Articulate Storyline Update 4

That is good news Julian. More good news is the Search function on this message board is working again. I'm kind of afraid to use it though. It may break again

Thanks Mark!  I'll pass your thoughts along to the engineering team.  

Paul, we were looking for who broke search!  Thanks for turning yourself in.     J/K.  

Our apologies.  If it happens again, please use this link:  https://www.google.com/search?q=site:community.articulate.com/forums+searchterm

change "searchterm" to what you're searching for.  It's using Google Search with the

site:community.articulate.com/forums

Adrian documented this here

Update 4 hasn't solved the out of memory or failed publish for me.  I still have 3 courses that can't be edited and re-published consistently.

Hi, i'm trying to install the update and gives me this message...

I've started the download. Do I need to uninstall my current SL before doing the install?

Disregard. I see it will update the existing version without uninstalling first.

Juanjo,

I get the same thing.

Hi Juanjo and David! Can you try to check for updates from within your Storyline application? I just downloaded my update (thanks for the reminder) and did not have any issue.

If you are still not able to get this taken care of successfully, you may need to reach out to support.

I reached out and did try through the app. Thanks.

Since updating, I several special math characters, such as Unicode 2208, "element of" no longer displaying properly - when they did on Friday. In some cases, they look fine in the authoring window, but display an "unsupported" box on publish or preview.

Changing them to another supported font seems to fix it, but it's a bit of an issue to have to go through and double-check everything.

Is anyone else experiencing this?

Just had some issues with "degrees" character disappearing, but only in some instances.

!!  Best day ever!  I can finally export to Word without reverting to Update #2!

Awesome! Thanks for sharing Rebecca

Updated and now the Trigger "show layer" when user drops a picture on another shape seems to be broken.  Has anyone else experienced this?

Hi Jan,

Welcome to the community!

I just did a quick test and it's working for me...dropping directly as you describe, i.e., trigger says:

Action: Show layer

Layer: Untitled layer 1

When: Object dropped on

Object: flower.png

Dropped on: Rectangle 1

Can you tell us more about your slide or perhaps upload it here?

After updating to Version 4, has anyone tried clicking on 'Help' -> 'About Articulate Storyline'? Mine still says Version 3. Therefore, I don't know if I've successfully updated or not... Can someone check for me?

Hi Timothy,

My Help >About says Update 4: 1311.817

I'm with Becky! Sounds like you may need to try that update again Timothy.

If you are having any issues with Update 4, I would suggest making sure you submit a case so that we can try to help you. 

Hi David. 

I would suggest submitting a case so that we can help you out. 

 @Rebecca Thanks for checking. I opened a case and I'm getting assistance. It was suggested that I follow the steps outlined in this Articulate Storyline support thread. This method utilizes a batch file to delete the Storyline registry keys to prepare the computer for a clean re-installation. It didn't work for me, but it might work for others.

Thanks for sharing that Timothy. I see where you opened a support case (00368045) and are working with Jayem. I will follow along as well

Hi Timothy.

I asked Jayem to follow up with the QA lead on Storyline to see if he has any suggestions for you. 

Was having problems, per support uninstalled then installed update and it works fine.

Thanks for sharing your experience here David