Articulate Storyline2 and Replay won't launch

The programs both seem to WANT to launch but then they crash.   I receive a double error in this instance.

error #1

Application: Storyline.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.TypeInitializationException
Stack:
at Articulate.Storyline.Runtime.Remoting.Host.Load(Boolean)
at a.v.i.a()

 

and Error #2

Faulting application name: Storyline.exe, version: 2.10.1607.1221, time stamp: 0x57856271
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23455, time stamp: 0x573a5509
Exception code: 0xe0434352
Fault offset: 0x0000c54f
Faulting process id: 0x2508
Faulting application start time: 0x01d20acddec03f3d
Faulting application path: C:\Program Files (x86)\Articulate\Articulate Storyline 2\Storyline.exe
Faulting module path: C:\WINDOWS\syswow64\KERNELBASE.dll
Report Id: 1e6dbffe-76c1-11e6-a80b-48452063cabc

 

Any help at all would be greatly appreciated!

5 Replies
Crystal Horn

Hi there, Eric.  When you go to launch, where are you doing that?  Do you have a desktop icon?  And if so, if you right click it and select properties, does it have an extension of .exe?  That would be the installation file and wouldn't launch the program.

Is there any difference if you go into your Programs and/or Applications and choose Storyline there?  Or if you go into your File Explorer and try to open a .story file?

If all else fails, I would recommend doing a repair of Storyline, reboot, and try to open it again.

Eric Kummer

Generally when doing the install it leaves a shortcut on the desktop that doesn't point to the directory directly.  It's not an .exe shortcut link.  I've seen no difference either way.  I've uninstalled and reinstalled the program.  There was no mention of a reboot in the installation dialog.  Does the program actually require a reboot?

Also an interesting side note.   When i run Storyline as another user from the user's profile the program works but as the user it won't.  Is there an internet connection or some privileges they need to access on launch?

Crystal Horn

Yes, you're right-- generally you should have a new desktop icon to launch Storyline.  I've seen instances of the .exe file being saved to desktop and not being able to find the launch icon.

You don't require an internet connection to run Storyline; a connection would come into play for activating the product or accessing the tutorials on the start page, but aside from those 2 scenarios, you can run the program offline.

I'm really sorry that we're struggling to find out why these programs won't launch.  Would you be able to open a case with our engineers for a deeper look at what's going on?  They're a great team, and I know they can investigate better than I can at this point.  :)

Max van rooy

Dear, 

We are having thesame issues here with Storyline 2. Clicking the desktop icon does not do anything. The event logs:


Application: Storyline.exe

Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.File.SetAttributes(System.String, System.IO.FileAttributes)
at Articulate.IO.ProjectFolder.Create(System.String, System.String, System.String)
at Articulate.IO.ProjectFolder.Create()
at Articulate.Design.UI.EnvironmentSettings..cctor()

Exception Info: System.TypeInitializationException
at Articulate.Design.UI.EnvironmentSettings.Initialize()
at Articulate.Design.Domain.AssemblyResolve()
at Articulate.Storyline.Runtime.Remoting.Host.Load(Boolean)
at a.v.i.a()

Mvg

Max