I am facing some difficulties with my latest e-learning. After inserting a video from a file the space where the video should be is gray, with no preview picture. When previewing the video plays normally. However, after publishing to LMS the video can't be played. It looks like it is not part of the course.
I have tried to deleted and upload the video to the course multiple times even re-published the course. The course has more videos - same format and the rest is ok.
I have a feeling this could be down to Storyline not being able to copy the video to the output folder.
Have you checked the published files to see if your video is there? If you're using Storyline 2 that will be in the "story_content" folder inside your published output.
first of all thank you for your reply. I have checked the published file and all videos seem to be there. Although there is one strange thing. I re-published the course this morning, 3 videos of 5 have todays date in the file and 2 have a date 18th April. I guess those are the non-functional videos...
I would say the problem is in the videos, but in other language mutations they are working perfectly...
Hm, that does sound odd... Clutching at straws here but have you tried making copies of the videos that don't work and importing them instead? Also try publishing to a new folder - that should clear up whether its actually copying them all over to the output.
We are not using SCORM Cloud at the company I work for, so I can only confirm the isuse in our local LMS.
And yes, I am using Storyline 2.
The biggest curiousity about this issue is that there are 3 language mutations of the course, in 2 videos work just fine but in the third mutation two videos cannot be played.... The same videos were used in all mutations.
I apologize for taking some time to reply, but I was workloaded. I have submited my case. The course is in czech but it is not important, Only those nonfunctional videos...
9 Replies
Hi there,
I have a feeling this could be down to Storyline not being able to copy the video to the output folder.
Have you checked the published files to see if your video is there? If you're using Storyline 2 that will be in the "story_content" folder inside your published output.
Hi Danny,
first of all thank you for your reply. I have checked the published file and all videos seem to be there. Although there is one strange thing. I re-published the course this morning, 3 videos of 5 have todays date in the file and 2 have a date 18th April. I guess those are the non-functional videos...
I would say the problem is in the videos, but in other language mutations they are working perfectly...
Hm, that does sound odd... Clutching at straws here but have you tried making copies of the videos that don't work and importing them instead? Also try publishing to a new folder - that should clear up whether its actually copying them all over to the output.
Yes it is odd. I have tried your suggestion but it did not work, unfortunatelly... Anyway I will try to search some tips and tricks...
Thank you for trying to help me. I really appreciate that.
Hi Alexandra,
Sorry to hear that you've run into issues with this.
Curious if you are able to replicate the behavior in SCORM Cloud or is this issue limited to your LMS?
Also confirming that you are using Storyline 2, right?
Hi Leslie,
We are not using SCORM Cloud at the company I work for, so I can only confirm the isuse in our local LMS.
And yes, I am using Storyline 2.
The biggest curiousity about this issue is that there are 3 language mutations of the course, in 2 videos work just fine but in the third mutation two videos cannot be played.... The same videos were used in all mutations.
I'd be happy to test it for you Alexandra.
Feel free to share your .story file in your reply here or you can share privately here if needed.
Hello Leslie,
I apologize for taking some time to reply, but I was workloaded. I have submited my case. The course is in czech but it is not important, Only those nonfunctional videos...
Thank you in advance.
Thanks, Alexandra! Lea's got you taken care of, and I'll follow along there too!
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