AS3 doesn't start

Hi Service-Team,

unfortunately my AS3 (3.11.23355.0) doesn't start after installation, so I need HELP.

Following some information:

... Hardware: i5-8368U CPU 1.6 GHz 1.9 GHz, 16 GB

... Software: Windows 10 Enterprise 64-bit

... .net framework (KB4486153) installed

... Microsoft Visual C++ 2015 - 2019 installed

... Flash Player not installed

... Browser: Google Chrome (newest version)

 

Done steps:

- AS3 -> storyline.exe in "C:\Program Files (x86)\Articulate\Storyline 3" "run as administrator"; start with the link on the desktop

- Deinstalled, downloaded again (so new file) and installed again.

- PC restarted

 

Any idea how to get it started?

Many thanks for your help!

BR - Alessandro

1 Reply
Ren Gomez

Hi Alessandro,

Thanks for reaching out and sharing that information! You can review our system requirements for Storyline 3 here:

Storyline 3: System Requirements

The required processor is 2 GHz or higher, so that may be causing a problem, but I've started a case on your behalf to connect you with a support engineer to provide further guidance.

Be on the lookout for a reply soon!