I have created an assessment bank where the user will be given 10 random questions, but if they exit and re-enter the course then their score hasn't been saved.
Example - The user answers the first three questions correctly then exits the course on question four. When they re-enter the course their progress has been bookmarked and they return where they left off on question four. However their score from the previous three questions hasn't been saved and will start back at 0%. So now the user can only score a maximum of 70% after completing the final seven questions.
Thanks, Rob! Would you mind if I tested your file on SCORM Cloud? We generally compare the behavior in SCORM Cloud to your LMS experience to try to parse out file issues versus LMS issues.
I have sent the source file to you privately. I have stripped out the rest of the course and just left the pre-assessment for you to test. The pre-assessment is drawing questions from 8 separate question banks.
Hi again, Rob! I'm seeing the same problem you're seeing, but I haven't found anything in your file that would cause this to happen. I'm going to escalate your case to our support engineers so they can try and pinpoint the issue.
I checked in on your case this morning, and it looks like Abel identified the problem as a software bug. It appears that the quiz score resets to 0% on resume when the revisiting setting of the question slides in a question bank is "Reset to initial state". A workaround would be to use the "Automatically decide" setting instead.
We'll be sure to reach out to you if we get any more information on this bug. Thanks again for bringing this up to us, and I'm really sorry it's slowing you down.
7 Replies
Hey Rob, I'm sorry that's happening. That's definitely not what we'd expect, and I'm happy to help you troubleshoot. I have a few questions to start:
Hi Alyssa,
I am using Storyline 2.
The customer has tested through their LMS and I have tested a web version of the course. This problem occurs in both instances.
Please let me know if you require further information.
Rob,
Thanks, Rob! Would you mind if I tested your file on SCORM Cloud? We generally compare the behavior in SCORM Cloud to your LMS experience to try to parse out file issues versus LMS issues.
You can either attach your file in a new thread comment or click here to send it to me privately.
I'll be standing by!
Thanks Alyssa,
I have sent the source file to you privately. I have stripped out the rest of the course and just left the pre-assessment for you to test. The pre-assessment is drawing questions from 8 separate question banks.
Rob,
Thanks, Rob! I've got your file, and I'll pop back in here once I've tested it and have more to share!
Hi again, Rob! I'm seeing the same problem you're seeing, but I haven't found anything in your file that would cause this to happen. I'm going to escalate your case to our support engineers so they can try and pinpoint the issue.
Keep an eye out for an email from our team!
Hey Rob,
I checked in on your case this morning, and it looks like Abel identified the problem as a software bug. It appears that the quiz score resets to 0% on resume when the revisiting setting of the question slides in a question bank is "Reset to initial state". A workaround would be to use the "Automatically decide" setting instead.
We'll be sure to reach out to you if we get any more information on this bug. Thanks again for bringing this up to us, and I'm really sorry it's slowing you down.
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