Assets not visible in Articulate 360

Hi community, We have a 360 team licence. When inserting Illustrations, icons or photos some of our team members are not able to view the thumbnails or download the assets (refer to the screenshot attached). But others are able to do so. As we are a part of a large corporate, the machines are mostly similar build and controlled by IT.

I've read that some URL's need to be white-listed by IT.  Can someone let me know which exact URL needs to be white-listed to be able to download the assets. Again, I'm not sure if it's an internal issue because some of us can view all of the assets, some of us can view photos or icons only and some can view none. Thanks for your help in advance!

Shamil

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