We are using Storyline 360 and have begun to see an issue emerge in the past month. When published and loaded into our LMS, PDF files attached to the lesson in any way (link within the body or under the Resources link) only display the first page of the document. The documents launch correctly from Review 360. We are also looking into this with our LMS and to be thorough, I am checking with your team to see if there is a known issue. I have had to do all the following to get the lessons to function: "Save-As" the lesson, recreate PDF attachments, clear cookies and cache and republish multiple times. Thank you.
We're happy to help! It sounds like you've already started troubleshooting. The next step is to bring in our Support Engineers to look at your project to see why the behavior is different in Review 360 and your LMS. Here's a secure upload link where you can share your file with us. Our team will notify you once we receive your file.
We continued with our troubleshooting. Apparently, the issue is with Adobe
Acrobat settings. Once we changed the settings for creating .PDFs, we have
had not more issues.
3 Replies
Hi SG Thompson!
We're happy to help! It sounds like you've already started troubleshooting. The next step is to bring in our Support Engineers to look at your project to see why the behavior is different in Review 360 and your LMS. Here's a secure upload link where you can share your file with us. Our team will notify you once we receive your file.
We continued with our troubleshooting. Apparently, the issue is with Adobe
Acrobat settings. Once we changed the settings for creating .PDFs, we have
had not more issues.
Thank you,
Susan
I'm glad to hear it, Susan. Thanks for popping in with an update.
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