Attachment or resource will not open I get the "Cannot find" error

Hi, I had read another post that discussed file names being finicky. I changed the file name of the attached PDF to exclude underscores, numbers, and I shortened it. Works fine now.

Karen

I was having the exact same error and I used your suggestion to fix the issue. My file name was too long. After I shortened the name and re-attached it to the resources, it opens without error. Thanks for the help.

Hi Julie and welcome to Heroes!

I'm glad this thread was able to assist you and if you need anything else please let us know! 

I'm having a similar problem, except it is opening for some and not others. Attached is the message they are receiving.  @Ashlye Terwilliger, any ideas?

Hi Karel,

Thanks for contacting us to share that you're seeing a similar issue. Interesting that it's opening for some and not others. Are they using different browsers perhaps?

Is this published to a web server or an LMS? In your image, it looks like the .zip file is being opened instead of the story.html file.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Good Morning Leslie, 

Thank you for reaching out.  The file is published to an LMS. Our LMS is GeoLearning.  I've uploaded the file and I trust that once done you will delete. Thank you for your help. 

Thanks for sharing with me, Karel. I have sent a reply your way via e-mail in your support case.