Audacity-generated files not recognized by Storyline 2
Apr 01, 2017
The narration I have been recording in Audacity is not recognized by Storyline 2 when I attempt to insert audio files. This is true for files that are either .mp3 or .wav files.
The error message I receive states "An error occurred while importing this file. [filname].mp3 does not appear to be a supported audio format."
The files play as intended when opened in a media player such as Windows Media Player.
The bit rate on these files is 128 kbs . (Should they be set to some other rate?)
Is there a setting in Storyline 2 I have overlooked? Or is this a glitch with Storyline 2?
10 Replies
https://articulate.com/support/article/issues-with-imported-audio
Thanks!
Bruce, another hint: make sure your folder structure doesn't have any special characters in the folder names. I had that issue at one point.
Thank you. I renamed files and folders, and moved everything into the same
folder, etc., before posting my question. But I will double check that.
Cheers
After addressing the elements identified in the above comments (thanks!), I find the problem still persists.
Some animation and audio files play in the published module; some just don't.
In some slides the animations play (Seekbar moves fluidly), but audio is not heard
In other slides the animation won't play, and when I click the Play button, the Seekbar progresses in chunks, and still no audio is heard.
The inconsistency is what is most frustrating. The audio files are all outputs from the same master file in Audacity, so settings are identical (seemingly). And they are clips with durations between 20 seconds and 2 minutes.
Bruce, send the files my way, if that is possible.
Thanks for the offer, but due to individuals appearing in video clips there are privacy-related issues with sharing the content outside of the target audience.
However! The stars (mostly) aligned today, and those audio problems have gone away (I am not sure what I did, if anything, to fix this., but I am not complaining)
My new problem is figuring out why in one part of the published program the slide advances past two slides when I click the Next button, even though I did not set any triggers to do that.
Oy!
One idea: the trigger on the slide is fine, the next slide may have a trigger "jump to next slide when timeline starts", so the slide skips and jumps to the second one.
The slide sequence got swapped in the Player / Menu. So what looked right in the Story View was not how it was playing.
(a coworker helped figure out the error of my ways)
Nice :) In cases like this I learned it is often wise to just take a step back and check that all the basic simple stuff is in place. Occam's razor is your friend. :)
This discussion is closed. You can start a new discussion or contact Articulate Support.