audio and video not streaming correctly for end user
Jun 11, 2013
Hi world,
Every now and again I keep getting technical issues like these...
"I watched the VB and it was great but after the sequenced method I lost all audio and visually only the titles were showing for each section. Don’t know what happened." or
"Really like this one too. The Blue Question marks and ability to be shown the correct sequence will be good for initial learners. However, I lost sound right after the "negative statement video" on. The Why? page went blank on me until I went back and came forward again. I checked out Pattern 4 and 5 to see if sound came back, and it did not."
Hmmmm. What can I do to fix this? For some it runs without a glitch and then others experience issues.
The good news is people are really liking these trainings, but this complaint is popping up too much to be ignored.
Thanks much- Kara
3 Replies
Kara,
Hate to say it, but it could be any number of issues. Any chance we could see the file? Or could you pull out a particular slide where it's happening so we could take a look at the triggers, etc.? Also, Is this hosted on the web, an LMS, or viewed locally?
Thanks!
Mike
Sure, I am happy to share all three classes. However, I did this once before and never heard back. It was about this same topic. The same thing happended to me today.
Kara
What is the best way to share files again?
DropBox would work. And then share the link here.
Or, if they're not too big, just attach them here to a response.
Mike
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