Audio attached to the marker cannot be played on Android.

Hello Articulate community!

I don't have much experience with Articulate Storyline.

Audio attached to the marker cannot be played on Android.

Is there anyone who can tell me what should I do to make the sound be heard on an android smartphone?

Thank you in advance for a constructive hint.

6 Replies
Katie Riggio

Hi there, Dariusz. So glad you joined us!

I'm sorry you're running into this problem on your Android device. Let's dig in!

First, I published the file for Web using Storyline 3, Update 7, and then hosted the package on Tempshare (A free service we provide for testing Storyline content; uploaded files are deleted after 10 days). Click here to view the published output!

When I test the link above in the latest version of Chrome on Android 9, the audio plays. To help us explore our next steps:

Dariusz Dariusz

Thank you very much for paying attention to my issue.

Of course, the presentation works after placing it on the server and reading story_html5.html by any device via the Internet, due to analytics-frame.html.
It also works after placing it on any PC disk, even without internet access.
However, it does not work after placing the presentation on the phone.
I wanted to write about it exactly, but I see that I have not been understood.


LG G4, Android 6, Chrome 71.0.3578.98

Dariusz Dariusz

In this case LG G3, Android 6.

I do not perform any complicated tasks.

Here they are:





3. Connecting the phone to a PC and sending the zip file to the internal memory to the Download directory.

4. Extract the contents of the zip file to the current directory.



6. opening the story_html5.html file :  






9. Finally a black screen or 



A different path of action.

If I open story.html and I am directed to the Google store, after installing Articulate Mobile Player I get a screen like "Tap a course link from an email....".

The permissions for chrome are correct:



The entire above description ceased to be valid after 60 minutes from the operation.

The phone lay quietly and was connected to the internet.
I decided to check something else and ...
story.html opened in chrome and chrome caused Articulate Mobile Player to work.
The presentation worked with sound similar to Android 4.3.

Does Articulate approve of opening the presentation after a long time?

Is it possible to open a presentation in html5 without internet access and without Articulate Mobile Player?

Dariusz Dariusz

On Android 4.3 in Samsung Galaxy S4 I get a presentation image, but touching the buttons with the sound does not have any effect.


Only installing Articulate Mobile Player allows Chrome to properly open story.html and launch Articulate Mobile Player with sound access.

Definitely nothing works when you open story_html5.html. Only black screen and no possibility to exit full screen mode.

Lauren Connelly

Hi Dariusz!

I truly appreciate you taking the time to share those screenshots! I also tested the file on my end and wasn't able to troubleshoot the audio issue.

I would like our Support Engineers to take a look at this. I've submitted a case on your behalf, so we'll continue the conversation there.

Thank you so much for your patience!