Audio blip at the start of video

Hi there

I'm getting an error in which when certain videos are played, a small audio blip occurs at the very start.

 

I've checked the source video files and there is no blip there. If I test the videos within the editor, there is no blip. The blip only occurs when the slide is previewed or published.

 

Any idea how to fix this issue?

6 Replies
Alyssa Gomez

Hi there Luke, it sounds like you've already tried quite a bit of troubleshooting on your own. At this point, I would recommend sharing your file with our support engineers. They're rockstars, and they'll be able to help you investigate further. If you do decide to go that route, please share your case number here so I can follow along, as well!