Audio cuts off at the end of slide

Hi team,

I know, that this is old bug (I saw the describing of similar problem in the 6 years ago post), but still.

We have randomly problems with the voice over on slide - when we have several seconds of silence at the end of slide. After re-publishing we can have one of the following situation:

  • Nothing will change - the sound still cuts-off at the end of slide
  • The sound has recovered on the one slide, but cuts-off on other slide (or others slides).
  • The sound has recovered (sometimes we need to do three or five or more re-publishing)

We have noticed that the sound issues happen with SCORM package in LMS (e.g. SCORM Cloud LMS) and in the browsers which based on Chromium: Google Chrome, Opera, Yandex.Browser. We have tested SCORM 2004 3rd edition.

But if we extract SCORM package and launch it as HTML or using Articulate Review - there are no sound issues in Google Chrome browser.

Also, there are no problems with sound if we launch SCORM in LMS and use Internet Explorer or Mozilla Firefox browsers.

For our users (and according to statistics in the Net Market Share) the most popular browser is Google Chrome.

Could you please suggest the solution that will allow to avoid this sound problem in the future?

Thank you in advance.

5 Replies
Katie Riggio

Greetings, Dmitry. Happy to work closely with you to sort what's happening here!

A few questions to help us explore our next steps:

  • What version of Storyline are you using? To find this detail, click on the Help tab > About Storyline.
  • Does this audio issue happen in any Storyline file or just one in particular?
  • With your permission, I'd like to test your .story file in a similar environment. If that works for you, you can share the file privately with me here. I'll let you know what I find, and will delete it after troubleshooting.
Steve Gannon

Hi Dmitry,

I have noticed this on occasion as well, particularly when using Chrome. The issue occurs randomly (not attributable to a particular slide or audio file); I cannot consistently reproduce it.

One step I now take routinely which seems to avoid the issue is to extend the timeline about 1/2 second beyond the end of the audio file. So, for example, if the audio file is 25 seconds in duration and extends to the end of the timeline, I will extend the timeline to 25.5 seconds. This is a bit of a nuisance but only takes a few minutes in total for a few dozen slides.