Audio cuts off at the end of slide
Apr 17, 2019
Hi team,
I know, that this is old bug (I saw the describing of similar problem in the 6 years ago post), but still.
We have randomly problems with the voice over on slide - when we have several seconds of silence at the end of slide. After re-publishing we can have one of the following situation:
- Nothing will change - the sound still cuts-off at the end of slide
- The sound has recovered on the one slide, but cuts-off on other slide (or others slides).
- The sound has recovered (sometimes we need to do three or five or more re-publishing)
We have noticed that the sound issues happen with SCORM package in LMS (e.g. SCORM Cloud LMS) and in the browsers which based on Chromium: Google Chrome, Opera, Yandex.Browser. We have tested SCORM 2004 3rd edition.
But if we extract SCORM package and launch it as HTML or using Articulate Review - there are no sound issues in Google Chrome browser.
Also, there are no problems with sound if we launch SCORM in LMS and use Internet Explorer or Mozilla Firefox browsers.
For our users (and according to statistics in the Net Market Share) the most popular browser is Google Chrome.
Could you please suggest the solution that will allow to avoid this sound problem in the future?
Thank you in advance.
5 Replies
Greetings, Dmitry. Happy to work closely with you to sort what's happening here!
A few questions to help us explore our next steps:
Hello Katie,
I will allow myself to answer instead of Dmitry, we are colleagues.
Appreciate this additional context, Elena!
I'm confirming receipt of your file. I'll have a closer look at it, and let you know what I find. Talk soon!
Hi Dmitry,
I have noticed this on occasion as well, particularly when using Chrome. The issue occurs randomly (not attributable to a particular slide or audio file); I cannot consistently reproduce it.
One step I now take routinely which seems to avoid the issue is to extend the timeline about 1/2 second beyond the end of the audio file. So, for example, if the audio file is 25 seconds in duration and extends to the end of the timeline, I will extend the timeline to 25.5 seconds. This is a bit of a nuisance but only takes a few minutes in total for a few dozen slides.
Hi Steve,
Thank you for your reply.
I'm not sure 100%, seems we were tried this, but without success.
I will double check this with the team.
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