When I insert audio into the layers of tabbed interactions, and then publish the story_html5 file to the web, the audio fro the first tab I click begins to play, then cuts out (It's fine if for the other tabs, also If I hit the first tab again it will play). Is there any way to remedy this?
Hey Liz, does the issue only occur in the story_html5 file, or does it also occur if you play the story.html file, or if you do a publish for CD and try running the .exe file? Also, do you have any other videos or audio clips that also play when you click on the first tab? I ask that because Storyline HTML5 content cannot play multiple audio or video resources at the same time.
The issue only occurs in the story_html5 file, it seems OK in Preview mode. There is only one audio file on each layer. In order to stop the audio files clashing, I have added a 'stop media' trigger to each tab targeting the audio on the main timeline.
What is the best way to control audio on different layers, to avoid the sound cutting out spontaneously? I do need to include some tabbed type interactions and I have to output to html 5?
When it comes to Storyline and HTML5, HTML5 is supported, however there may be some limitations. You might want to check out this comparison chart. Have you installed the most recent Articulate Storyline upgrade (upgrade 3)? I am asking because that upgrade did resolve some issues related to audio and HTML5 in Storyline.
4 Replies
Hey Liz, does the issue only occur in the story_html5 file, or does it also occur if you play the story.html file, or if you do a publish for CD and try running the .exe file? Also, do you have any other videos or audio clips that also play when you click on the first tab? I ask that because Storyline HTML5 content cannot play multiple audio or video resources at the same time.
Hi Nicole
The issue only occurs in the story_html5 file, it seems OK in Preview mode. There is only one audio file on each layer. In order to stop the audio files clashing, I have added a 'stop media' trigger to each tab targeting the audio on the main timeline.
Hi Nicole
What is the best way to control audio on different layers, to avoid the sound cutting out spontaneously? I do need to include some tabbed type interactions and I have to output to html 5?
Hi Liz
When it comes to Storyline and HTML5, HTML5 is supported, however there may be some limitations. You might want to check out this comparison chart. Have you installed the most recent Articulate Storyline upgrade (upgrade 3)? I am asking because that upgrade did resolve some issues related to audio and HTML5 in Storyline.
You might also want to check out this link: Audio or video is missing in mobile Safari.
If none of these options help, please send us a support case so we can take a closer look at your file. =) Thanks Liz!
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