Audio Distorted in Preview and Publish
Nov 21, 2019
Good day all,
I am working on an elearning, and have had no issues until this morning. I have just imported my audio, recorded using Audacity, 16bit Wav @ 44100Hz, as recommended by Articulate. When I listen to the audio within Audacity, Windows Media Player, and VNC, the audio sounds crystal clear. However, when I import the audio, and then attempt to preview AND/OR publish the content, the audio becomes very fuzzy and crackly. When I open the file in Storyline's Audio Recorder, it sounds perfect as well. When I go back to preview/publish, it goes right back to being crackly and fuzzy.
I could really use some advice on how to get this fixed.
So far, I have:
- Restarted my computer
- Ensured the files are all stored locally, and not being accessed through any network structure
- Ensured the file name and pathway name are not over 260 characters
- Changed out headphones and speakers
- Remove and replace the audio multiple times
- I have even changed from .WAV to .MP3, just to see if that would make a difference... it doesnt
- Had another human being listen to it to confirm that I am not insane (in this instance), and that the audio is indeed distorted.
Help me Obi-Slide-Kenobi's, you are my only hope!
Thank you, in advance,
Joshua
Storyline 360 V. 3.34.20804.0
Articulate V. (current latest release as of 11/21/19)
7 Replies
Additionally, I have imported this audio into a brand new, BLANK Storyline lesson, and am encountering the exact same issue.
Hi Joshua,
It sounds like you’ve been through the ringer to no avail! We're happy to lend a hand.
Would you be willing to share those audio files with our team by clicking here? We'll test importing them into Storyline 360 on our side, and we'll let you know what we find!
hi this is exactly what I'm noticing too. When i listen to it in Storyline's Audio Editor it sounds fine, but when it's published or preview it gets fuzzy and cracky. Was this issue every fixed? is there a solution? i've tried audio files output to their exact specs in wav, mp3 and aac. It's a high quality recording since we had our media team put it together.
Hi Cecile,
I never found a way around this. I can have totally clean, Audible-quality narration, and it comes out crackled and poppy, like I set the gain waaaaaay too high. I have tried all of the major audio formats to no avail. When Articulate listened to it, they said it sounded just fine. Its very upsetting.
Hi Joshua,
I'm sorry you're running into crackled and poppy narration! I haven't been able to nail down the case where you shared your audio with us.
Could it be under a different Articulate ID/email address? We'd like to help any way we can!
I am having this issue, has anyone managed to fix it?
Hi Nicola,
We haven't made headway in what's causing the audio distortion in these cases, but we are ready to keep digging!
Tell me a little more about your project:
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