Audio Distortion

Jul 18, 2014

Hi all -

I'm getting some distortion in my audio when i preview or publish my course. In the audio editor it sounds perfect, but something happens in preview / publish that causes the distortion.

I've seen recommendations on the boards to pull everything off of the shared drives, and put it into a local folder, and have done that. I've dumped everything into the same folder on my C drive, re-imported the audio, and I'm still getting the distortions.

I'm banging my head on my keyboard here. Any help or recommendations would be greatly appreciated!

1 Reply
Christine Hendrickson

Hi Joe,

Correct - you'll want to check the location of the files, as well as the name of the files. It may also help to re-import the audio after moving it to your local drive. I recommend doing this with at least one of the files, to see if there's an improvement.

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

It could also be the audio itself - what type of audio are you inserting? What format?

Although Articulate Storyline and Articulate Studio '13 support a wide range of audio file formats (AAC, AIF, AIFF, M4A, MP3, OGG, WAV, WMA), not all codecs and bitrates are supported. If you encounter either of the issues described above, we recommend converting your audio files to 16 bit 44 KHZ PCM WAV for best results.