Audio Doesn't Copy/Paste Well

Hi, I'm working with Narration, and I've noticed that when I copy/paste scenes between files (interim published file vs. working file), the audio seems to corrupt. The line for the audio displays on the Timeline, but it's blank. When I attempt to open the Edit Audio dialog box for it, it's also blank and freezes AS2. 

Has anyone else experienced this and if so, what did you do to alleviate the situation?

Thanks, help and support vastly appreciated!

Deb Elliott

4 Replies
Christie Pollick

Hi, Deb -- So sorry for your troubles and it sounds like you are dealing with a corrupt file, however, there may still be a working version of your project in your temp files. Here's how to check:

 1) Open this folder in Windows Explorer:
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Also, be sure to always create, edit, and publish projects on your local hard drive. Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for details.
Hope that helps and please let us know if you need further assistance!
Deb Elliott

Hi, Christie and thank you so much for your speedy response!

I do work on my files on my C drive but daily drag and drop a copy of the file for backup purposes onto our network drive. I remember however, saving the file directly to the network drive one evening. Is that all it takes to corrupt the file?

Thanks again for your fast response and helpful suggestion! Happy holidays!

Deb Elliott
APi Group Inc. | Learning & Development, eLearning Instructional Designer | 1100 Old Highway Eight NW | New Brighton, MN 55112 | D: 651.604.1013 | To learn more about our companies, please visit APIGROUPINC.COM or watch our video.

Christie Pollick

Hi, Deb -- While there can certainly be other factors that contribute to file corruption, we recommend that you try to be in the habit of working on your file on your local C: drive, and then save it on your network drive for safekeeping. Please check out this article for additional details.

I also wanted to note that it appears you replied via email and the details in your signature are displayed publicly here in the thread. You are welcome to use the EDIT button beneath your post in the thread itself and remove those details if you would like. 

And happy holidays to you, as well! :)