audio editor is not syncing correctly with my recording

Jul 17, 2017

I'm using Articulate 360 and just recently the audio editor is not syncing the audio graph with the sound correctly.  I recently update 360 to v3.7.12582.0.  I have tried to uninstall and re-install but I'm having the same issue.  Any Ideas on what might be happening? 

20 Replies
Mary Clouse

Alyssa, here is a sample.

https://360.articulate.com/review/content/9419bc65-399d-4c1a-8379-3605d1f2b83d/review

Thank you for your help.

Mary Clouse
Office Manager

[Fleetgistics]

2251 Lynx Lane STE 5 Orlando, FL 32804
P: (407) 843-6505 Ext. 245 | F: (407) 423-3736
mary.clouse@fleetgistics.com | www.fleetgistics.com

Bryan R.

Thank you kindly for your reply.  I am using the latest release of Storyline 3, September 2017.  I noticed the issue began appearing when I made this latest update.  It seems that the visual displays of audio in the editor and actual audio do not match up...they seem to be off by a second or two.  Sometimes the Preview function for a slide also doesn't match up for me, and sometimes even the timeline doesn't seem to match exactly like it used to.

What's interesting is that the issue seems more pronounced with projects that were created before this update.  It's almost like the latest update changed the way audio was displayed on screen and now what used to be timed correctly is now playing back a bit out of sync.

Just trying to provide more information, hope this helps you!  I'm sure your team can figure out what's going on!  Thanks so much for looking into this!

Alyssa Gomez

Hey folks, great news!

We just released another update for Storyline 360, and it includes a fix for the issue where the audio and waveform were not synced in the Audio Editor when zoomed in while editing audio.

Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly!

This discussion is closed. You can start a new discussion or contact Articulate Support.