Audio Error Message: Mixer Error: Alvas.Audio.MixerException

Jun 03, 2020

When clicking on the audio options I get this error message:

Mixer error:  Alvas.Audio.MixerException

See attached for complete error message.  Wondering what is up?

I unistalled and reinstalled but still getting same error message.




3 Replies
Leslie McKerchie

Hello Layne and welcome to E-Learning Heroes :)

Thanks for contacting us and sharing the error that you are experiencing. We have a similar conversation surrounding Storyline 3 and Focusrite USB mixers. Is that what you are using as well?

Mixer Error in Storyline 3

Andrew Gabell

I just ran into this issue and I was using a Focusrite Scarlett 2i2. My fix was actually simpler than some of the ones I have seen. I suspected it was a sample rate issue where the focusrite and stroyline sample rates were our of sync. Basically I went into the Focusrite Device Settings (on windows, just search Focusrite Device Settings and if you have the app it should pop up, although it might be under any windows you have open). Then I changed the sample rate to 44100 and it worked. I usually have my sample rate set to 48000 to sync up better with videos I produce, but I am guessing Storyline uses a more standard 44100 sample rate as their baseline in projects. After I made that change I was able to use my nice mic to record directly into Storyline. So bottom line, try changing your sample rate to 44100 in your Focusrite Device Settings and see if that works!

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