Thanks for contacting us and sharing the error that you are experiencing. We have a similar conversation surrounding Storyline 3 and Focusrite USB mixers. Is that what you are using as well?
This is an issue we've had difficulty replicating, but you can see that some users were able to solve the issues. With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
I just ran into this issue and I was using a Focusrite Scarlett 2i2. My fix was actually simpler than some of the ones I have seen. I suspected it was a sample rate issue where the focusrite and stroyline sample rates were our of sync. Basically I went into the Focusrite Device Settings (on windows, just search Focusrite Device Settings and if you have the app it should pop up, although it might be under any windows you have open). Then I changed the sample rate to 44100 and it worked. I usually have my sample rate set to 48000 to sync up better with videos I produce, but I am guessing Storyline uses a more standard 44100 sample rate as their baseline in projects. After I made that change I was able to use my nice mic to record directly into Storyline. So bottom line, try changing your sample rate to 44100 in your Focusrite Device Settings and see if that works!
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Hello Layne and welcome to E-Learning Heroes :)
Thanks for contacting us and sharing the error that you are experiencing. We have a similar conversation surrounding Storyline 3 and Focusrite USB mixers. Is that what you are using as well?
Mixer Error in Storyline 3
I just ran into this issue and I was using a Focusrite Scarlett 2i2. My fix was actually simpler than some of the ones I have seen. I suspected it was a sample rate issue where the focusrite and stroyline sample rates were our of sync. Basically I went into the Focusrite Device Settings (on windows, just search Focusrite Device Settings and if you have the app it should pop up, although it might be under any windows you have open). Then I changed the sample rate to 44100 and it worked. I usually have my sample rate set to 48000 to sync up better with videos I produce, but I am guessing Storyline uses a more standard 44100 sample rate as their baseline in projects. After I made that change I was able to use my nice mic to record directly into Storyline. So bottom line, try changing your sample rate to 44100 in your Focusrite Device Settings and see if that works!
Thanks, Andrew for sharing that solution here for others in the E-Learning Heroes Community!
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