Audio for iPhone issue

Jul 21, 2015

Hello! I have recently been testing presentations that were created via Storyline 2 and include audio that was recorded/imported. On the desktop and iPad all of the audio sounds good-when played on an iPhone the audio is very quick (sounds fast forwarded) and sounds like the Chipmunks are talking. Does anyone have any ideas about how I need to resolve this. I have not tested on an Android phone yet, but will be doing so ASAP. Thanks!

7 Replies
Christie Pollick

Hi, Chandler -- 

Sorry to hear of the issues you are experiencing, but there are a few things we can try first to rule out some common issues. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Also, could you please ensure that you are utilizing the most recent SL2 Update? Info on Update 5 can be found here

If issues persist, you are welcome to share your file here, and we will be happy to take a look and do some testing on our end. 

chandler hopkins


Thanks for the different options; I have downloaded the updated version, so we will see if that helps. We have to send the zipped files via Dropbox to the IT department to embed them on our website; I always save to my desktop, the shared “N:drive” and the local C drive-however when I pull the zipped files to be uploaded into Dropbox, I am pulling them from a folder on the N:drive (where they were stored after being zipped-could this be causing problems? ) Also, we have folks testing on their iPhone- 2 out of 3 times audio is fine, but then occasionally will act up….the IPad always seems to work correctly-this seems so strange…

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