15 Replies
Alyssa Gomez

Hi there Rao! Sorry the audio is giving you headaches. We do have an issue on our radar for Storyline 2 where audio doesn't play on Google Chrome for Android. Is that the browser you used for testing?

If you haven't already, test the content on a desktop computer or an iOS device. Does the audio play there?

Kim Park

Hi we are having this same issue --we publish scorm html5 to an app that uses webView. On Android devices ONLY - The audio will not play outright. Sometimes when we click on the play bar (btw, the video plays just fine) the audio will start - and sometimes it plays through while other times audio doesn't play on some of the slides or stops playing audio altogether. Can you help?

Alyssa Gomez

Hi there Kim, thanks for reaching out!

You mentioned that the audio won't play on Andriod devices. Do you mean that the audio doesn't play at all, or it does play on some slides but not others? 

If you're using Storyline 2, you'll want to be sure you're on the most recent update since we added support for the latest version of mobile Chrome in Update 12 here. 

Kim Park

Hi -

using an android HTC ONE
I click on our customer's app
I click on html5 scorm video (that we produced)
Video opens using app webView (which is now chrome based as of Android 7)

Video plays
Audio does NOT play

We ran one file through the updater and re-loaded to customer's app
***IF I disable the separate chrome app on my phone
click on customer's app
click on html5 scorm video
Video plays and audio plays
IF I keep separate chrome app enabled it will NOT

Thanks,

Kim

Ali Goulet

Hey Kim! 

Thanks for the update here, and sorry you've run into this trouble. 

Using a third party app to view Storyline 2 content isn't supported, so that may be why you're running into these issues. You can take a peek at our system requirements here, specifically the Android OS details in the Browsers and Mobile Apps for Viewing Published Courses section.

Let me know if you have questions! 

Kim Park

Hi -

We are getting this error - on a Samsung device

Can you confirm if the latest updated covered this errors we’re receiving?

06-13 08:45:35.665 6254-6254/? I/chromium: [INFO:CONSOLE(630)] "Failed to execute 'play' on 'HTMLMediaElement': API can only be initiated by a user gesture.", source: /E-Learning/pa/bulk/Cisco_Products/SparkServicesPartnerTraining_SparkServicesOverview_Module1of6/mobile/player_compiled.js (630)


06-13 08:45:35.675 6254-6254/? I/chromium: [INFO:CONSOLE(630)] "Uncaught (in promise) NotAllowedError: play() can only be initiated by a user gesture.", source: /E-Learning/pa/bulk/Cisco_Products/SparkServicesPartnerTraining_SparkServicesOverview_Module1of6/mobile/player_compiled.js (630)

Here is the HTML5 file as well

 

Kim Park

Hi -

We are getting this error - on a Samsung device

Can you confirm if the latest updated covered this errors we’re receiving?

06-13 08:45:35.665 6254-6254/? I/chromium: [INFO:CONSOLE(630)] "Failed to execute 'play' on 'HTMLMediaElement': API can only be initiated by a user gesture.", source:

Ali Goulet

Hey Kim!

I'm sorry you're running into those errors, those aren't ones I'm familiar with. Using an app other than the Articulate Mobile Player to access the courses on mobile devices isn't something that's supported with Storyline 2. 

If you share what app you're using here, perhaps Community Members familiar with it may be able to provide some insight.