Audio is distorted in iPad

Jun 26, 2013

I've created a course in Storyline and published for the web. When I view it from a laptop, the audio is fine. When I view it on an iPad, the audio is completely distorted. I'm trying to figure out why...

46 Replies
Sam Carter

Leslie Adams said:

I'm using the latest release, but I tried clearing the cache in Safari and that did the trick. Thanks!


Leslie,

Well, that's two of us that have independently run into this problem.

Articulate mentors... is this a Storyline bug?  Shouldn't newer audio files overwrite what is on the cache without having to clear cache manually?

I think so!

Sam

Ashley Terwilliger-Pollard

Hi Brooke,

As you mentioned this discussion is a bit older, but could you share a bit more information about your environment for producing and testing the courses? What version/update of Storyline are you using? What iOS are you testing on within the iPad? Is it the HTML5 version in mobile Safari or within the mobile player? Also are you hosting on a web server or LMS? When I remember folks mentioning it before a simple refresh/reload of the page within Safari seemed to resolve the odd audio behavior.

If you'd like us to take a look at your .story file we're more than happy to do so. You can attach it here using the "add attachment" button or send it along to our Support Engineers here. 

Frances Jones

Thanks Daniel, I have raised a case, as my main issue is my projects not working on mobile, they all error at different points through the activity, so the user is unable to complete the activity. Support have informed me that it is the background music on my projects causing the issue, which I think could be related to the distorted audio on the first slide, on first play.  I am going to test removing my background music to see if this is the fix for me. I am hoping that Articulate will fix this issue soon.

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