Audio is not playing if course is resumed on i-PAD

Hi Deepak,

Are you running your Storyline project in HTML5, or the Articulate Mobile Player? 

Have you set your slide to reset to initial state when revisited?

If that doesn't do it, please feel free to submit a case to our support team.

Thanks!

Hi Christine,

I have published my course with this setting but the problem is same.

My course is published in HTML5

Hi, 

when you talk about sound doesn't play do you mean only sound or all the timeline ? 

Hi Deepak,

First, please take a look a this chart to ensure the media that's playing is supported by HTML5. If you publish for the Articulate Mobile Player and launch it in the app, does the audio play?

Thanks!

Deepak,

I have experienced this problem running an iPad with IOS between 1 and 5, .  The latest IOS 6 does not require a student interaction to play audio/media.

You may have noticed that Storyline produces a "PLAY" slide on the initial course launch.  Storyline doesn't produce the "PLAY" on course resume. Clicking the "RESUME" button apparently isn't enough student interaction to play audio/media.  Consequently, resuming a course without this "PLAY" slide will give unreliable audio playback.  If you are testing with an iPad 1 which doesn't support IOS 6, then I know of no solution.

After updating to IOS 6, I haven't had a problem.  I've added an alert to slide 1 of my courses to warn students to be running IOS 6 to play the course properly.  Additionally, Storyline's initial "PLAY" slide is unnecessary for audio/media playback on IOS 6, but there is not easy way to suppress that slide.

Of course this is no help if you are testing with IOS 6. 

Sam

Thank you Sam, I didn't know it, I sure will help me for the future ! 

Sam - I was hunting down the same path. My resolution was to change the Resume option in the Player to Never Resume. This way the Start page always displays and the audio seems to be working OK. Not ideal, but this particular set of lessons are short so bookmarking is not as critical as in some other courses.

Chris

Chris,

I'd like to post back with a little update.  

Although I have clients playing IOS6 with slide autoplay ON and audio playing, I do get occasional problems reported.  I am considering falling back to requiring all IOS to require manual slide advance.  I've seen no official Apple announcement about relaxing a student interaction requirement to play audio.

Second:  About Suspend/Resume:  I am piloting a workaround for Storyline's failure to address this issue as follows.  (I don't know if this will work, but it makes sense).

First, create a slide the prompt the user "Exit Now" or "Resume course".  This could be considered good usability anyway.  

Configure the EXIT tab (or on-screen button if you prefer) to invoke this page.  Do not use any audio on this new page.

When the student clicks "Exit Now", the course will resume later on this page, which has no audio. 

The student clicks "Resume course" (a student interaction), returning to the slide which was playing when the student clicked EXIT.  Hopefully everything now works fine.

It's a messy workaround for a serious problem.  It's all I've got to offer.  Articulate should fix this so SCORM resume works without a hiccup.

Sam

Thanks for the update Sam. I was pondering your workaround - sounds like you will have to manually store the learner's last page so you can nav to it from your Resume page? How would that be accomplished?

Nope!  Place a trigger on the "Resume Course" button to return to the previous slide.

Don't be tempted to use a lightbox.  I've had issues with resuming on a lightbox.

I also have problems with resuming audio when playing html5 output on iPad, even with iOS6. It's not just a problem with resuming the audio on the current page - the audio on subsequent pages doesn't work either.

It seems like you are saying that if you navigate to a page without any audio before exiting, then you won't have a problem with audio on pages that do have audio after resuming? This also sounds like it was a theory - have you seen now that this actually works?

Thanks.

It doesn't work.  Storyline won't play audio on iPad/Safari if the course is resumed.