Audio is silent in the first few seconds of viewing the slides

Dec 03, 2018

Hello, 

One of my team members is experiencing an issue when reviewing the storyline 3 course. The audio should start at the very beginning but in a few seconds, it's silent & the sound appears only from the middle of the sentence (after about 3-4 seconds on the slide). 

When I test it, everything seems fine.

We've tested it in the intended environment and the issue stands.

1 Reply
Alyssa Gomez

Hello, Sauleja!

First, check that you are both on the latest update of Storyline 3. Click the Help tab, then click About Storyline. You should see Update 5 there. 

Next, check that you both have saved the file to your local hard drive, and not a network or shared drive.

Let me know if that helps or if we need to keep digging!

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