Audio Issue in iPad

Hi Samridh and Welcome to E-Learning Heroes!

You may find that audio or video doesn't play in mobile Safari if the following criteria are true:

• The slides in your course are set to advance automatically.
• You're not using the latest version of Storyline.
• Your iPad is using iOS 5. (Click here to determine which version of iOS you have.)

You can read more about the above here if needed.

In addition, you may want to make sure that you do not have private browsing enabled as explained here.

Hope this helps and have a great day!

I tried creating course with audio incorporated. There are some audio issues when the course is launched in ipad. Audio either does not play, or overlaps, or does not play completely when back button is clicked. Any solutions would be helpful.

Hi Sangeetha and welcome to Heroes!

Were you able to review the links that Leslie previously shared and confirmed that you're up to date with your Storyline and iOS? Also, are you able to replicate the issues described in HTML5, the Articulate Mobile Player or both? 

Some additional information and links in regards known issues with HTML5 and audio:

Do you have multiple resources on slides? More information in this article.

Here is a thread where a hero explain HTML5 and issues with audio.

If you'd like us to take a look at your file, we're happy to do so. Please send us your .story file here. 

Hi Ashley,

I figured it out to be due to connectivity problem. Is there any best practice for Audio bit rate and frequency to be set for the Storyline courses. Something like a recommended settings?

Hi Sangeetha,

Thanks for the update and I'm glad you were able to get it working as needed. In regards to general audio settings, Storyline supports a wide range of audio file formats (AAC, AIF, AIFF, M4A, MP3, OGG, WAV, WMA), not all codecs and bitrates are supported. If you encounter issues with your audio files, we'd  recommend converting your audio files to 16 bit 44 KHZ PCM WAV for best results.

• Here’s a video tutorial on how to configure Soundbooth and Audacity to convert to 16 bit 44 KHZ PCM WAV.
• And here’s a video tutorial on how to convert audio files to 16 bit 44 KHZ PCM WAV in iTunes.