Audio Issue in iPad

Jul 19, 2013

Normal 0 false false false oNotPromoteQF /> EN-US X-NONE X-NONE I have a course in Storyline in which on the very first slide we’re facing a problem with the audio on the iPad. It doesn’t play until you click the Help tab and close the window to go back to the screen. However, this works fine on the Android and the PC. Can anyone please help us out here and let us know what could be the reason of this issue?

5 Replies
Leslie McKerchie

Hi Samridh and Welcome to E-Learning Heroes!

You may find that audio or video doesn't play in mobile Safari if the following criteria are true:

  • The slides in your course are set to advance automatically.
  • You're not using the latest version of Storyline.
  • Your iPad is using iOS 5. (Click here to determine which version of iOS you have.)

You can read more about the above here if needed.

In addition, you may want to make sure that you do not have private browsing enabled as explained here.

Hope this helps and have a great day!

Ashley Terwilliger-Pollard

Hi Sangeetha and welcome to Heroes!

Were you able to review the links that Leslie previously shared and confirmed that you're up to date with your Storyline and iOS? Also, are you able to replicate the issues described in HTML5, the Articulate Mobile Player or both? 

Some additional information and links in regards known issues with HTML5 and audio:

Do you have multiple resources on slides? More information in this article.

Here is a thread where a hero explain HTML5 and issues with audio.

If you'd like us to take a look at your file, we're happy to do so. Please send us your .story file here. 

Ashley Terwilliger-Pollard

Hi Sangeetha,

Thanks for the update and I'm glad you were able to get it working as needed. In regards to general audio settings, Storyline supports a wide range of audio file formats (AAC, AIF, AIFF, M4A, MP3, OGG, WAV, WMA), not all codecs and bitrates are supported. If you encounter issues with your audio files, we'd  recommend converting your audio files to 16 bit 44 KHZ PCM WAV for best results.

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