Audio issue on Chrome

Hello Kia, and welcome to Heroes!

I have tested a file using audio and published to the web in HTML5 and viewed in ChromeVersion 37.0.2062.124 with no issues.

Please confirm that you are working locally as described here.

Are you publishing this in its intended environment? We do not recommend testing files on your local computer as it may cause erratic behavior.

You can use on of these to test for web:

• Tempshare:This is a freeservice provided by Articulate for testing Storyline content.Note: Uploaded files will be deleted after 10 days.
• Amazon S3:Amazon S3 offers free hosting with generous usage limits.If you go over your limit, you'll be charged a graduated fee.
• Dropbox: Place your published output in thePublicfolder in your Dropbox account to share it with others.
• Google Drive: Change thestory.htmlfile toindex.html, and set the sharing permissions toPublic.Here's how.

You can also test within the SCORM Cloud, the industry standard for testing content,if you are intending to use a LMS for delivery

I still have problems with the files.

Once , I click on pause and play again, the audio just does not resume.

It only happen when using chrome 37

Hi Kia,

Did you check into all the items Emily mentioned, especially in regards to where you were testing it? If you've been testing within the published environment as described above and you're still having difficulty we'll need to take a look at your .story file. You can attach it here in the forums using the paperclip icon.

Hi,

I tested the courseware on scorm cloud.

It is not working as expected.

The problem only occurs when I click on the seek bar to seek to other portion of the slide or when I click on pause and play again.

The audio does not resume as expected.

I attached the .story file.

Please help to take a look.

Thank you.

Hello Kia,

Thank you for attaching a file. I published the for the web through Articulate Tempshare, and for LMS and sent to the SCORM Cloud. Both paused and resumed without any issues using Google ChromeVersion 37.0.2062.124.

You may want to make sure that you do not have any security setting in your browser that may affect this.

If you continue to have issues, you may want to submit a support case with us.

Hello Emily,

I realised that e link to your file is output as flash.

The issue i encounter is only for HTML5 output, publish using storyline update 6.

My chrome version is37.0.2062.124 m.

I uploaded my version of the file here:https://97326b8cc6ef22b226886824880ad41a3e23836b.googledrive.com/host/0B64wFmi0fvT-YTFrMUczMHZBcUE/

Can you check if you face issue with my published file?

You were saying security settings in my browser that might affect this, may i know what is e recommended settings?

I tried using a few computers and the issue still surfaced.

Hello Kia,

I was able to reproduce the issue, and could not get the Audio to play in Chrome V 37.

It does work in Firefox and Internet Explorer, and is working as expected in the new Storyline 2.

I have passed this information along to the QA team for review.

As I get information, I will pass it along here.

hello did you ever discover the culprit with chrome v 37? i am having this same issue and using chrome

Hello Christina,

This thread is a bit dated and hopefully you're not still on Chrome Version 37 :)

You mention that you're having the same issue. Is this related to using the seekbar in your course when viewing in Chrome? If not, can you detail the issue that you are having?

What version of Storyline are you using?

What version of Chrome are you on?

Would you be able to share your .story file for us to take a look?