We published a course with the Flash with HTML5 fallback option and see that the audio on the demonstration slides won't play if you use the seek bar to move forward or backward with the demonstration screen. We encountered the issue with the HTML5 output on all latest version of the browsers. We would like to send a published version of the course for you to check and advise but, most importantly, we would want you to confirm that the sample course will be treated as confidential and testing purposes only. Please let me know.
3 Replies
Hi Suresh. Thanks for checking in. Our team would love to get you some help.
You can confidentially upload your output here. I recommend also sending your .story file so that we can test publishing on our end.
Hi Crystal,
I have uploaded the .story file as well as the published output. The case number is 01333709.
Thank you,
Suresh
Thanks for sharing with our support team Suresh. Looks like Michael is taking a look and you should be hearing from someone soon.
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