Audio issue with storyline 2

It sounds like you are . . .  but just to confirm . . . are you recording directly in Storyline?  

Yes

Hi David!

Is your Audio Volume set to High perhaps?

We have tried it on all three setting and get the same result.

Hi David! Thanks for the update. Is this something that happens across all of your project files or just this one in particular?

If across projects, you may want to consider the repair as listed in this article.

It happens across all the project. We will try the repair in the morning. Thanks

We tried the repairs in the article and we still have the same issue.

Do you have a .story file that we could take a look at? When you say 'ramps up', does it get progressively louder as that's what I'm imagining?

Leslie

That is correct the presentation audio gets progressively louder as it goes on.

I will try to get a copy of the file and share it with you.

Thanks David.

Please also note that replying to the forums via e-mail attaches your signature. You are welcome to pop in and edit if needed.

Thanks for uploading your file David. I've received it (00846041) and will be taking a look and responding to you there.

Thank you for following up.

I look forward to your insight.

We seem to have solved the problem.

This is what we did:

I went to the Dell Audio mic & level and changed the record level 100% and set the decibels to 30.
This along with using the Cyber Acoustic 1064 microphone took care of the volume ramping up.

Thanks for sharing your solution David. I will share this as a note in your support case as well so that Eloisa is aware.