Audio issue with Storyline 360

Jan 17, 2018

When I record in Storyline 360, the audio is garbled and delayed. I have recorded in Replay and PowerPoint and the audio sounds fine. I am on a Windows 10 PC. I am not sure of the problem. Can someone help me as this is really annoying and slowing down my progress. Thank you!

1 Reply
Alyssa Gomez

Thanks for reaching out, Tiffany, and I appreciate you also sharing your file in a support case. I was going to ask if you would send your file to us, but you're one step ahead of me!

Our Support Engineers will take a look at your file and reach out as soon as they have more to share. In the meantime, here are some troubleshooting steps you can try:

  • Be sure your project is saved on the local hard drive.
  • Try recording audio in a new Storyline file. 
  • If the sound is garbled in a new file, do a repair of Storyline.

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