Audio Issues

I'm having issues when I attempt to record my screen with audio and the audio sounds terrible when I preview the slide.  However, when I record audio while in a slide, the audio sounds fine.  This issue only began today.  I've recorded several screens last week and yesterday and they were fine.  I've tried searching the support forums and haven't found any hits on audio or record screen.  Any ideas?

7 Replies
Ashley Terwilliger-Pollard

Hi Melissa, 

Since it sounds like a new issue within Storyline and only happening when you record in a particular way, I'd be curious to see if you could conduct a repair of Storyline and see if that solves the issue. 

If the repair doesn't work, can you share a .story file with us where you've done recordings in both ways so that we can listen to the difference? If you'd prefer not to post it in the forums you can always share it with our team here. 

Melissa McWherter

Hi Ashley,

I completed the repair and that did not fix the issue, however, I did by pure chance, figure out the humming, or buzzing sound.  If I record my screen while my laptop is plugged in, I get the buzzing.  If I work off of my battery power, while recording a screen, I don’t have the issue.  I guess I’ll just have to make sure my laptop is fully charged when I’m recording my screens.

The jerky audio doesn’t appear to be related to power, so I’m not sure what caused that.  I guess I will submit another case if and when that ever occurs again.

Ashley Terwilliger-Pollard

Hi Melissa,

Glad you got one issue solved! I see that Regil was working with you on your case, and I let him know about how you were able to solve the buzzing sound. If you're still having difficulty with the jerky audio, please feel free to connect back with Regil by replying to his email from

Lynda Thornton - Guelker

Mine has been doing that (very chopping review) for the past several months. But since it is fine when I publish, I have been living with it.  So along with that issue, I am finding that when a published file is reviewed and everything is fine, then we go back and review, some of the audio may be cut off.  I reported several months ago that my audio cut off if the audio file is longer than 30 seconds so I cut my audio up in sections of 27 seconds or less.  Some slides may have 8 to 10 audio files, but this is the only work around that I have found works.  When I sent an audio file to you it worked fine.  I am still at a loss for this.  

Katie Riggio

Hi there, Lynda!

I remember you raising this concern a while back, and I'm so sorry to hear that you're still facing these discrepancies. We're here to help!

💡Quick Thought: Using a network drive or an external USB drive can cause distorted assets. Let's make sure that the project files are saved on a local c: hard drive.

If the location looks good, I've got a few questions so we can look at the next best step:

  • By 'review,' do you mean that the audio cuts off when viewing the content in Review 360 or during Storyline's preview?
  • Tell me more about your media files. How are you recording the audio, and what format are they? 
Lynda Thornton - Guelker

I am saving to my local drive: and a shared drive.  I have lost too much work not to have it in two places! (that is a story for another day).  The audio only cuts out after the file is published. In production it is choppy the first go round, then when I preview the slide individually or as a whole, the audio is fine.  

Example:  Listened to a file yesterday. Was great, the some audio files were over 1.20, even had one at the 2 min mark.  The file was last saved on 3/9.  I did need to make a correction, I saved and re-published. I had to redo all the audio!  

I have a headset and it is connect by USB. (I am not sure if that is the answer) The audio is being saved as mp3.  I am also up to date on all updates.  I try to keep this current, unless I am in the middle of a project.  I have found that if I update and I am in the middle of a project, it causes all kinds of issues.