Audio issues in Mac on layered screens- Storyline v2
Jul 25, 2017
Hey all-- I'm authoring in Storyline v2. All screens have audio. Some are mp3 files, and some audio is embedded into .mp4 video or .mov video files. Everything in Windows works perfectly. On Mac, however, some screens have audio issues when there are clickable buttons/layers on one screen... for example: screen opens and base-layer audio plays, all good; user clicks button which opens a new layer which does NOT have an audio file in the layer, but the base-layer audio plays again; OR, user clicks button which opens a new layer which DOES have an audio file in the layer, and both the base-layer audio AND layer audio both play at the same time. Only happens on Mac. I've tried numerous combinations of the usual settings... hiding base layer, hiding base-layer video on layers if the base-layer audio is part of a video, tried separating audio from the video file vs leaving them in one file, etc etc. Arg! I'm starting to think it might have to do with .mp4 vs .mov files when audio is embedded in video, but not sure. Testing on latest version of Chrome. Anything anyone can tell me about Macs and audio issues when using layered screens would be greatly appreciated!