I have a story I am writing that isn't loading the content. The audio isn't coming up and many of the graphics and texts boxes aren't loading either. I can "see" the content in storyview, but not on each individual slide. When I tried to preview the module, content not appearing. I have closed and reopened, but have same result.
I have at least 10 other stories in this series and have not experienced this. Any suggestions for what is going on? Even if I have to reload all the audio, it would be better than having to rewrite the entire story.
To prevent corruption in files, you'll want to follow the guidelines here in regards to working locally, with a file path less than 256 characters, and file names/paths that don't include special characters, accents, etc.
You could also try importing them one slide at a time to help you narrow down if it's a particular slide or image that is causing the issue.
5 Replies
Good Afternoon Monica, and welcome to Heroes!
Would you mind sharing a copy of the problematic .story project file with us so we can take a closer look? Thanks!
Thanks, Justin. Looks like my project is corrupt and that is a huge bummer. I am rewriting.
Hi Monica,
My apologies again regarding your project file, but thanks for updating us in the forums as well. If you need anything else please let us know.
Hey,
I am also having the same problem with a project I am working on. I tried importing it into a new file, but am unable to re-import the images.
Is there anything that has been found to work in restoring uncorrupted files?
If not, is there anything that I can do so that this doesn't happen again?
Hi Jon,
To prevent corruption in files, you'll want to follow the guidelines here in regards to working locally, with a file path less than 256 characters, and file names/paths that don't include special characters, accents, etc.
You could also try importing them one slide at a time to help you narrow down if it's a particular slide or image that is causing the issue.
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