Audio not recording

Anne Baker
By Anne Baker

I can't record audio in Storyline. I was always able to in the past. I am using the same settings, and same mic, and I can record just fine in Audacity so it isn't the mic or the laptop settings.

 In Storyline, in multiple story files, I go to Insert>Audio>From Mic and it count downs and then acts like it is recording, but doesn't - the audio is a flat line.  

3 Replies
Alyssa Gomez
4 years ago09/20/16 at 2:10 pm (UTC)

Hi Anne,

Sorry to hear about the trouble you're running into with recording audio. Are you using a PC, or are you running Windows on a Mac through a virtual machine like Parallels or VMWare? 

Also, please make sure you're working with and recording to a local project file:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

If you are working on your project locally and are still having issues, try these troubleshooting steps. 

Let me know if you have any success after trying those steps!

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