Audio not working consistently on layers
Feb 04, 2021
Dearest gurus,
I have an example of 3 slides that have 2 layers come up when you click on a number (click 1, both ones come up, click 2, both twos come up, etc.). You should be able to click on any of the numbers and both come up with the audio.
I want the audio to play for each number and stop when you either go back to a previous slide and return, or click on another number.
I read about how to do this in this forum using triggers, but they are only working intermittently. Sometimes when clicking on the 1 nothing happens, other times, it works but clicking on the 1 in the other colour doesn't work.
I have tried "when the variable changes" and "when the timeline starts" but nothing works consistently.
I have 3 sample slides attached where I have tried slightly different things, but nothing works consistently.
Please help!
Thank you!
5 Replies
Hi there, Victoria!
Thanks for writing in. I see you and Cleo on our Support team are already reviewing the audio on layers behavior, so I shared this discussion in the case notes.
You're in skilled hands, so be sure to let him know if the recommended file-specific changes help!
I have not heard from Cleo or anyone regarding this issue. Could you please follow up, Katie?
Thanks for letting us know, Victoria.
I've re-sent the reply from Cleo to you just now. Please be sure to check your Junk/Spam folders as well for a reply from support@articulate.com.
Please let us know if you're still having difficulty getting the replies.
Thanks Leslie.
I have checked my junk folder and there is nothing there and I am getting all of my other emails and notifications from Articulate and Articulate support.
Oh, no! Thanks for letting me know, Victoria.
I've shared this with Cleo to dig in a bit deeper.