Audio on 'Next' doesn't seem to work in Preview Scene or Project mode

Hi Kelly

Have you tried publishing to see if it works.  So publish however you plan to deploy to your users and test it.  If still doesn't work can you upload your .story file

Hi Wendy

Thank you for your response, most appreciated. Yes I have tried publishing it, but still there are no audible clicks....

Hi Kelly

I see what you mean...I wonder if it has something to do with 'copied audio'.  I found this in one of the tutorials: - hope that helps

Here is the full link

https://en-au.articulate.com/support/storyline/how-to-add-a-sound-effect-to-a-button-click

If you want to add the same sound effect to more than one button on the same slide, you'll need to import the same sound file for each button.

It would seem that way, but I have various other copied audio files in there that are working fine. I have another storyline file that is bahaving like this - it has quizzing slides in it, and the 'copied' audio files work fine when you click 'Submit' - but not when you click 'Next' of 'Previous'.

Thanks for your help anyway :-)

Hi Kelly,

Copy/pasting elements such as audio files or even images can lead to some unusual/odd behavior - so I'd recommend using the insert functionality as well to ensure it works as expected. 

Feel free to let us know if you need anything else. 

Thanks Ashley

I have replaced all the copied audio with source audio and still it does not work. Clicks in the interactions are working fine though. I am exporting to html5, not sure if thats a problem. I have uploaded to my LMS and tested on an external device also, still no 'Next' clicks.

I've attached the amended story file, appreciate any advice :-)

Hi Kelly,

Thanks for sharing the file here with us. I see the behavior even while previewing, that the "click" sound is never heard. I think the click sound isn't being heard as there isn't time before jumping to the next slide.

So there are two options:

The first, and easiest is to set a trigger to jump to the next slide when the media completes for the Click sound - you'd need to add additional files for the other times you need the click sound to happen though. 

Or you could set it up to show a layer when clicked, and the layer automatically jumping to the next slide when the timeline starts. I did this on slide 1.3 in the attached copy (removed a few other slides that didn't have the sound for testing purposes). 

Hope that helps and is easy enough to replicate for your other slides. 

Hi Ashley,

If you go into any of the slides and preview 'This Slide' only,(not the Scene or Project) the clicks can in fact be heard...that is why I am so confused. Storyline seems to be reading the triggers correctly...

Kelly

Hi Kelly,

When you preview just one slide, I'd expect to hear it as the slide doesn't have anywhere to progress to - so it has time to play the audio. Did you look into the other options I mentioned? 

Hi Ashley,

Thanks for submitting the amended file. I have had a look at it and what you have done does seem to solve the problem. I have looked at the file and tried to replicate what you have done for the other slides but I don't think I am doing it right. (I have created a blank slide layer on each and added a trigger to 'jump to next slide when timeline starts?)

Also; what happens when you want a 'click' noise on 'previous' ?

Could you be a gem and just write a step by step for each of the methods you have suggested plus 'Previous' so I can try them both please? I am perhaps using the wrong triggers...?

Please see my attempt attached.

-----Does this problem occur in Storyline 2?

Kelly

As Ashley says this isn't really a bug it is a design issue, the triggers fire in order and it is jumping before it has time to play the audio. The triggers fire in order in fractions of a second so there is no time for the audio to play.

You need to change the next slide trigger to be as Ashley suggest to jump to next slide when media completes and choose the audio on the next button (this would need to be different audio from your other clicks).  Or add a layer with the sound on and set a trigger on your next button to show the layer and then set the timeline to be the length of the audio and add a trigger to jump to next slide when timeline ends.  

For a click noise on previous you would need to do something similar, it is a lot of work.  The simple way is to get one slide working and then duplicate it.

Thanks to both of you :-)

 - I have managed to get one of the clicks to work (1.5) but I can't get the others to work...? I am thinking its best to maybe just leave them out! I have wasted a lot of time on this now  :0(

Kelly, I would leave them out :-)

Thanks for your honesty Phil! :-D

Hi Kelly, 

I'm not an instructional designer, so I'd defer to Phil's expertise here - and if it's taken you a while to set this up, likely the click sound isn't worth the overall time it's taken. Easy enough to remove and continue. 

Thanks Ashley, I will forget the idea...

Are there any plans to add this functionality to future updates?

Hi Kelly,

We don't share information in regards to new features or timelines for updates/versions - but you're welcome to share your thoughts on feature here.