Audio Overlapping After Publishing

I am running into issues with audio for a slide layer after publishing the story file. There are four different audio files that play one after another. In preview mode for story line they work fine, but once I publish the file and view via HTML5 or through our LMS, the audio files start to overlap each other. This is only happening on one slide layer and not throughout and I can't figure out the issue. I have tried completely recreating the slide and re-inserting the audio files. I have also tried using both IE and Chrome. Again, it seems fine in story line, but once published it is still overlapping.

3 Replies
Alyssa Gomez

Hi Shannon,

I really appreciate you reaching out to us about this. Audio definitely shouldn't be overlapping like that, and I'd like to help you get this sorted out. 

Would you mind sharing your file with me so I can take a closer look? It would also be helpful to know what version of Storyline you're using. 

If you'd like to share your file but rather keep it private, click here. It'll come straight to my inbox. 😊

Lauren Connelly

Hello FPS Training!

We are happy to help! It doesn't look like we heard from Shannon, so let's begin by taking a look at your project to see why the audio is overlapping after publishing. You can upload the project using this secure upload link. We'll let you know when we receive the project!